Vegasino has been operated by NovaForge LTD since its launch in 2023. Player accounts are protected by encryption technology, KYC identity checks and an anti-money laundering policy.
Who operates Vegasino
The Vegasino platform, which brings together a casino of more than 11,000 games and a sports betting section, is operated by NovaForge LTD. The site opened in 2023 and groups casino, live casino, jackpots, sports, virtual sports and esports under a single account.
The rules governing account use are set out in the terms and conditions, and the processing of personal data in the privacy policy. The player agrees to be an adult, to provide accurate information and to follow the verification rules.
Protecting your data and your money
Security at Vegasino casino relies on several mechanisms applied to the account and to payments:
- encryption technology for exchanges between your device and the platform;
- protection of the personal and financial data stored in the account;
- KYC and AML checks carried out with a third-party provider;
- withdrawals blocked until identity verification is complete;
- a personal dashboard with history, balance and gambling limits, to keep a clear view of your activity.
For payments, you can deposit by card, e-wallet or cryptocurrency; the methods and their amounts are detailed on the payments page.
KYC verification and anti-money laundering checks
Registration takes one step: you can deposit and play before verification. As soon as you request your first withdrawal, you are asked for documents. The process works like this:
- You submit your first withdrawal request from your account.
- You send a copy of your identity document: passport or ID card.
- You add proof of address, such as a utility bill or a bank statement.
- Bank statements may also be requested.
- Verification is usually processed within 24h; the time depends on the volume of requests and how legible the documents are.
- Once the file is approved, the withdrawal is released.
Vegasino's anti-money laundering policy refers to the 5th AML Directive. A due diligence procedure applies above certain amounts or in case of suspicious behaviour, and additional checks may be requested for large withdrawals.
Games from well-known studios
The catalogue brings together titles from well-known industry providers, for slots, table games and live games:
- Pragmatic Play
- Play'n GO
- Evolution
- Playtech
- Relax Gaming
- BGaming
- Betsoft
- Spinomenal
- Micro Gaming
Dozens of other studios complete this list. Demo mode is available on eligible games: sometimes you just need to log out to access it and try a title without staking real money. The list of providers is on the providers page.
Tools to stay in control
Vegasino encourages responsible gambling and provides several tools:
- personal deposit, loss and wager limits;
- a temporary account suspension to take a break;
- temporary or permanent self-exclusion.
Gambling limits are managed from your personal dashboard. For a suspension or self-exclusion, customer service remains available by chat and email. More information on the responsible gambling page.
If something goes wrong
Vegasino customer service is the point of contact for any question or complaint:
- Live chat open day and night, 7 days a week; at busy times, the request may be passed on to email.
- Email: support@vegasino.com.
- Support in English and in the other languages of the interface.
- A help centre with an FAQ by section: account and verification, deposits, withdrawals, bonuses, casino, sports betting, technical.
An account can be suspended in case of suspected fraud, breach of the KYC rules or cheating. Multiple accounts, fraud and bypassing geo-blocking are prohibited by the terms of use. Contact details are listed on the contact page.
Frequently asked questions about security
Three short answers about protecting your account.
Which company operates Vegasino?
Vegasino is operated by NovaForge LTD.
When do I need to send my identity documents?
On your first withdrawal request. Verification is usually processed within 24h, and withdrawals stay blocked until it is complete.
Can I limit my deposits?
Yes. Personal deposit, loss and wager limits are available, along with temporary suspension and self-exclusion.
Gambling is for adults only. Gambling carries a risk of financial loss: set yourself limits and take regular breaks.